![]() ![]() Even better, please fix the backend inconsistencies which prevent users from resolving simple problems on their own!Īgain, thank you for monitoring this and for the info and assistance that you provide. Delivering powerful collaboration tools and. Providing seamless, on-demand support and assistance. GoTo is at the forefront, ready to help everyone take on all challenges, including: Facilitating flexible, hybrid and remote work policies. Since credit cards get disabled and replaced all the time for various reasons, this is surely a common situation.Īt a minimum, I would like to see a few days' grace period after an expiration, to allow time to resolve billing issues before a service degradation (or in this case, complete lockout) results. We’re witnessing an evolution of the modern workforce, and the revolution of the modern workplace. I presume that is why I was not able to renew it manually. ![]() Most family members' accounts showed the family subscription as expired however, the owner's account (mine) showed it as still active. ![]() My first notice of the billing problem was 3 hours later, followed at 7am by notice from a user that she was unable to use her vault at all due to reliance on a premium feature (Yubikey for MFA).Įven worse is the inconsistency of the account state, which is probably why I could not fix the problem myself. BleepingComputer contacted LastPass on August 21 but received no response. Lastpass is the epitome of bad customer support and disrespect. a lastpass account They dont even provide a phone number to reach support. 3) Once an account is deleted, there is no way to contact support, as it requires. They can also reply to other users questions. The LastPass Community is a forum where users can search for posts related to their questions. The account was degraded to free at midnight on the expiration date. A tech news site, BleepingComputer, learned from insiders in mid-August 2022 that LastPass, a prominent password management company, had allegedly been breached. 2) Despite having deleted the data and the account before its renewal, our credit was charged. But LastPass support offers other options for its users. also due to the huge number of unrelated pairs (tagged as unknown in Dataset (c)). There's obviously some serious workflow breakage in the billing and renewal process. The intuition is to consider the support relation as an entailment. They generated an 'equote' which allowed me to complete the transaction, which restored service. Turn on two-factor authentication for your 1Password account. Recover accounts for family or team members. Move your data from LastPass to 1Password. Migrate your existing 1Password data from standalone vaults to a 1Password account. Thank you very much for chiming in, and for monitoring the (seemingly many) similar issues in this forum. If you forgot your 1Password account password or you can’t unlock the app. ![]()
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